I collaborated with a team of 4 other students to research and design a prototype system as a proof of concept. In-depth information about our research approach and design process are recorded on the project site.
Research and Design Methods We researched traditional HR methods and evaluated the constraints and goals within an HR department. By observing how the traditional systems work, we visualized our microblogging system to meet the needs of enterprises. We examined various ways feedback is collected and how employee needs are or are not met.
We looked at the technological mechanisms by which the data could be accumulated and examined questions of privacy, unprofessional or anonymous conduct. After initial interviews with some HR professionals, we followed various iterations of the following steps:
Project planning
Extensive literature review
Interviews and observations
Concept sketches
Visual design
Key UI Features
An easy-to-use, unobtrusive desktop widget for employees for submitting anonymous microblogs
A Twitter-like interface for employers to browse through microblogs
Red and green color-coded flags that distinguish the nature of a microblog
A unique "Watch this Whiner" feature that helps in observing all concerns expressed by an employee
Interactive visualizations for employers to decipher actionable information out of blogs
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Twine Exploratory Interface Design for Enterprise Social Software University of Michigan
DESIGN CHALLENGE Twine is a microblogging concept system for employees in organizations. The system analyzes employee microblogs to extrapolate employee-related issues and conveys them to the HR professionals through interactive visualizations. The challenge was to design a fun and engaging interface through which employees could voice their concerns and employers could act upon them. Necessary features for sociability and social interaction were designed.
The concept was presented to fellow students and Prof Alan McCord, who were instantly convinced by our concept. The project feedback constituted qualitative comments such as:
"The HR Dashboard gives an at-a-glance overview of various organizational details. I like the dashboard concept … very creative …"