PROCESS
In a team of four students, I performed comprehensive user experience and usability
evaluation of GMM service, as experienced on Blackberry 8310 mobile phone. We first de-
constructed the system into a Generalized Transition Network (Interaction Flow Map) to
understand the details of interactions. We then used following evaluation methods to
uncover the usability problems, and recommend solutions:
Sample Finding
Mapped keys are not revealed in the system navigation.
Proposed Solution: Show mapped keys in the main menu section to the right of the menu
option. This will makes the mapped keys readily apparent to the user. Use the convention
for indicating keys (a small gray box around the character) already employed throughout the
interface. Revise the wording, or add menu items, where necessary.
In a team of four students, I performed comprehensive user experience and usability
evaluation of GMM service, as experienced on Blackberry 8310 mobile phone. We first de-
constructed the system into a Generalized Transition Network (Interaction Flow Map) to
understand the details of interactions. We then used following evaluation methods to
uncover the usability problems, and recommend solutions:
- User interviews
- Personas and Scenarios
- Competitive analysis
- Surveys
- Heuristic Evaluation
- Vocabulary and Visual Analysis
Sample Finding
Mapped keys are not revealed in the system navigation.
Proposed Solution: Show mapped keys in the main menu section to the right of the menu
option. This will makes the mapped keys readily apparent to the user. Use the convention
for indicating keys (a small gray box around the character) already employed throughout the
interface. Revise the wording, or add menu items, where necessary.
| / |
Professional Work
ACL Wireless
British Council
Ford Motors
ACL Wireless
British Council
Ford Motors
Google Maps for Mobile
User Research and Usability Evaluation
University of Michigan
OVERVIEW
Google Maps for Mobile (GMM) delivers interactive mapping on mobile phones.
Users can search for map features by category, location or colloquial name,
and browse results that include location, phone number, and reviews. The goal
was to understand GMM users, and perform comprehensive evaluation of the
application to uncover usability problems, along with recommendations for
improvement .
User Research and Usability Evaluation
University of Michigan
OVERVIEW
Google Maps for Mobile (GMM) delivers interactive mapping on mobile phones.
Users can search for map features by category, location or colloquial name,
and browse results that include location, phone number, and reviews. The goal
was to understand GMM users, and perform comprehensive evaluation of the
application to uncover usability problems, along with recommendations for
improvement .
RESULTS
Our usability findings were
shared with GMM
development team at
Google. Each problem
was supported with a
possible design solution.
In-depth information can
be found in the following
documents.
Project Deliverables
Generalized Transition
Network, Personas and
Scenarios, Visual
analysis, Heuristic
Evaluation, Usability
testing, Comparative
analysis
Our usability findings were
shared with GMM
development team at
Google. Each problem
was supported with a
possible design solution.
In-depth information can
be found in the following
documents.
Project Deliverables
Generalized Transition
Network, Personas and
Scenarios, Visual
analysis, Heuristic
Evaluation, Usability
testing, Comparative
analysis
From User Research to User Testing: Stages of User-Centered Evaluation
Jump to
Academic Projects
Interaction Design
Design Process
Service Design
Web 2.0
Usability Evaluation
Contextual Inquiry
IA Strategy
Contact
646. 510. 2529
agaurav@umich.edu
Resume
MS Word
PDF
Networks
LinkedIn
Facebook
Academic Projects
Interaction Design
Design Process
Service Design
Web 2.0
Usability Evaluation
Contextual Inquiry
IA Strategy
Contact
646. 510. 2529
agaurav@umich.edu
Resume
MS Word
Networks
| About Me | Thoughts | Projects Copyright Gaurav Anand | agaurav@umich.edu | 646. 510. 2529 |
